Priory Heating Privacy Policy.
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Privacy Policy

Priory Heating Ltd Company Number: 08523743 Registered Office: 1 Cricklade Court, Cricklade St, Swindon, SN1 3EY

Last Updated: May 2018

This privacy policy explains our approach to any personal data that you might supply to us (or that might be collected from you) when you use our Services. The Information shall be used in accordance with the permissions granted by you and in accordance with the Data Protection Act (1998), and General Data Protection Regulations (2018). This Policy relates to your use of the Service as provided by us as set out in, and should it should be read in conjunction with, our Terms of Service.

Priory heating Ltd (, is the data controller of your Information for the purposes of the Data Regulations.

We have effective and proper security measures in place to protect your personal data. Data is stored in our HubSpot CRM system ("Data Processor") We only hold relevant information about you, and we keep the amount of information to a minimum

We use your data in order to reply to any enquiries, in order to respond to a contact request, or to send you information that we feel may be of benefit to you such as our boiler service reminder service When we no longer need your data, or you ask us to remove it, it is deleted We will not share your data with any Third Parties


By using our Services, you consent to our collection and use of your Information as described in this Privacy Policy. If we change our Privacy Policy and/or procedures, we will post those changes on our website ( Your continued use of our Services after this Privacy Policy has been amended shall be deemed to be your continued acceptance of the terms and conditions of this Privacy Policy. We encourage you to bookmark this web page and review this Privacy Policy regularly.

What Data do We Collect:

Your full name Your address and postcode Your contact information (such as your email address and telephone number) Information relating to your use of our Services Any other voluntary information provided by you, that we collect is used in order to learn more about you, in order to deliver our Services

How We May Use Your Data:

To provide/discuss products and services that you have requested To send communications and administrative emails regarding your project For our internal record keeping We may disclose your information to regulatory bodies to enable us to comply with the law and to assist fraud protection and minimise credit risk Where you have consented for us to do so, we may provide your data to selected third parties who may contact you in relation to your project


Where you have provided us with the appropriate consents, or where Data Regulations entitle us to do so, we may send you marketing materials about other products or services offered by us If you decide you do not want to receive those marketing communications, you can unsubscribe by updating your preferences on any email communication. You may also email (This email address is being protected from spambots. You need JavaScript enabled to view it.) and your preferences will be updated immediately.

Legitimate Interests:

Under the new data protection law starting in May 2018 we have a number of lawful reasons where we can use (or 'process') your personal information. One of the lawful reasons is called 'legitimate interests'. Broadly speaking Legitimate Interests means that we can process your personal information if: We have a genuine and legitimate reason and we are not harming any of your rights and interests So, what does this mean? We may use your information for our legitimate business interests to contact you with information regarding relevant services that may benefit you. Before doing this, we will also carefully consider and balance any potential impact on you and your rights. Priory Heating Ltd will use various ways to make you aware of the services that we offer, that we believe may benefit you, such as emailing you when your boiler service is due. We will process your information to conduct and manage our business to enable us to give you the most appropriate marketing, information, service and products and provide the most beneficial experience. These are what we consider to be our 'Legitimate Interests'

How Long Is Your Information Stored:

Priory Heating Ltd will store your information for respective statutory retention period. If for any reason you would like to stop hearing from us before this time, please email (This email address is being protected from spambots. You need JavaScript enabled to view it.).

Please note that the removal of Information may prevent us from supplying certain services to you. Even if we delete your Information from our CRM, we may retain your Information in conformance with our data retention policy, as an example for accounting purposes or retention of safety certificates.

Will Your Data be Shared:

Your data will not be shared with any Third Parties, for marketing purposes. All service providers that we use (email providers, storage solutions and other day to day service providers) are chosen for, and monitored on, their compliance with the requirements of the current Data Protection legislation and the requirements of GDPR.

Requesting Information

If you would like to see what information we hold on you and your business, please submit a Subject Access Request in writing to (This email address is being protected from spambots. You need JavaScript enabled to view it.). Information will then be sent to you within 30 days of receipt of your request.

There will be no charge for this service. If you have any questions regarding this Privacy Policy, please contact us via email at: (This email address is being protected from spambots. You need JavaScript enabled to view it.) or call us on: 07845 501007

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Why choose us?

With Priory Heating, you’ll get a fast, efficient service from a certified and trustworthy plumbing and heating specialist. We use only high quality and fully trained engineers.
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What are people saying?

"Just like to thank Priory Heating for the fantastic service they provided,very professional and friendly.Liza certainly came to our rescue and i can't recommend her highly enough....many thanks"
Andy Buckett Read More