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Boiler breakdown, diagnosis and repair

Problems with boilers always happen at the worst moment; usually during the coldest spells in winter.

The best solution to make sure that your boiler is working well is to have it checked yearly, and preferably, before winter.  However, problems do still sometimes occur.

When you do know you have a problem with your boiler?

Common issues are:

  • No heat or hot water
  • Leaking and dripping
  • Pilot light goes out
  • Low boiler pressure
  • Frozen condensation pipe
  • Thermostat issues
  • Strange banging, whistling or gurgling noises
  • Radiators not heating up
  • Boiler keeps switching itself off or constantly running when not required

If you feel comfortable to do so, you can check some of these problems yourself. 

Frozen condensate pipe; this is often found outside, running into the drain: either warm with hot water bottles, or pour hot (not boiling water) over the pipes, and then re-fire the boiler;

Radiators not heating up: if only the bottom of the radiator is warm, then you might need to bleed the radiator. This will cause the system pressure to drop and will require a top up as per manufacturer’s instructions. If you are not sure how to do this, please give us a ring to book an appointment before you attempt to vent the radiators, as not enough system pressure could lead to a boiler breakdown, worse case scenario, system pump damage.

With all other problems (including these, if you’d rather not try to deal with them yourself), then contact us, and we can make an appointment to come out, make a diagnosis, and undertake the repair as quickly as we can.  

We don’t like to see customers, particularly our elderly or more vulnerable clients left without warm and safe homes during the winter months. We pride ourselves that we like to go above and beyond for our customers.

We will be able to give you a free quotation when you make an appointment, and a clear explanation of what needs to be done, and cost once we have diagnosed the problem and know what is entailed.

And don’t forget we are also part of a national not-for-profit scheme (DEPHER) where some vulnerable people on low income can get a low cost boiler repair depending on their circumstances. We can look at this on a case by case basis so why not call us and we can discuss if this is suitable for you or a loved one. 

Contact us

Tel: 01793 286 778

Mobile: 07845 501 007

Email: info@prioryheating.co.uk


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With Priory Heating, you’ll get a fast, efficient service from a certified and trustworthy plumbing and heating specialist. We use only high quality and fully trained engineers.
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"Just like to thank Priory Heating for the fantastic service they provided,very professional and friendly.Liza certainly came to our rescue and i can't recommend her highly enough....many thanks"
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